Blizzard apologises for Diablo 3 launch problems
Login and in-game problems leave fans frustrated
Posted by Alex 'SpectralShock' V on May 17, 2012 - 1:36pm EST (May 17, 2012 13:36)
Following a rather troubled start for Diablo 3 this week, Blizzard has issued an apology to the fans.
The launch of one of the biggest PC RPGs has been marred by login and server problems (the infamous Error 37), as well as in-game lag, friend list issues, and achievement loss. Players have been sharing their complaints on the official forums and across various websites.
Blizzard has now issued an open message to fans, asking them to be patient. "We sincerely regret that your crusade to bring down the Lord of Terror was thwarted not by mobs of demons, but by mortal infrastructure. As many of you are aware, technical issues occurring within hours after the game’s launch led to players experiencing error messages and difficulty logging in. Despite very aggressive projections, our preparations for the launch of the game did not go far enough."
"We’ve been monitoring the game 24/7 and have applied several optimizations to help our systems better weather the global rush. As of late last night, specifically 11:50 PM PDT on May 15, all systems have been online and running relatively smoothly. We’re continuing to monitor performance globally and will be taking further measures as needed to ensure a positive experience for everyone. This includes some maintenance to implement additional improvements for each region," reads the letter.
Due to these ongoing problems, the target launch for the real-money auction house has been pushed beyond the original estimated date of May 22. Blizzard is also planning to bring down servers tonight for another set of maitenance.
Diablo 3 launched this week for PC and Mac. It is the first game for the publisher with DRM that requires an always-on internet connection in order to play, for which many of the issues are blamed.